Refund policy

Return and Refund Policy

14-Day Return Policy

We have a 14-day return policy, meaning you must request a return within 14 days of receiving your order.

To qualify for a return, the product must be:

  • Completely unused, unopened, and untested;

  • In the same condition in which it was received;

  • In its complete, undamaged original packaging;

  • Unopened with all safety seals, protective seals, and tamper-evident seals fully intact;

  • Accompanied by all tags, accessories, instructions, and complimentary items; and

  • Returned with the receipt or proof of purchase.

We do not accept change-of-mind returns for any product that has been opened, used, tested, sampled, altered, damaged, or removed from its original packaging.

Opening the outer packaging, product packaging, safety seal, protective seal, or tamper-evident seal may make the product ineligible for return, particularly for vitamins, supplements, beauty products, personal-care products, and other health or hygiene-sensitive goods.

To request a return, contact us at info@miravits.com within 14 days of delivery. Approved returns must be sent to:

 

If your return is accepted, we will provide a return shipping label and instructions explaining how and where to send the package. Items returned without prior authorization will not be accepted.

Approval of a return request does not guarantee a refund. All returned products will be inspected after arrival. If a product is found to have been opened, used, tested, damaged, altered, or returned without its complete original packaging, the return will be rejected and no refund will be issued.

For return-related questions, contact info@miravits.com.

Damaged, Defective, or Incorrect Products

Please inspect your order immediately after delivery. If your product arrives damaged or defective, or if you receive the wrong product, contact us as soon as possible at info@miravits.com.

Please include your order number and clear photographs of the product, packaging, shipping label, and damage or defect so we can assess the issue.

Do not use or dispose of the product until we have reviewed your claim and provided instructions. Valid claims involving damaged, defective, or incorrect products will be handled in accordance with applicable consumer law.

Non-Returnable Products

The following products cannot be returned unless they arrived damaged, defective, incorrect, or applicable law requires otherwise:

  • Products that have been opened, used, tested, sampled, or altered;

  • Vitamins, supplements, beauty products, cosmetics, and personal-care products with opened or broken packaging or seals;

  • Products without their original packaging, labels, accessories, or safety seals;

  • Perishable goods, including food, flowers, and plants;

  • Custom, personalized, or special-order products;

  • Hazardous materials, flammable liquids, and gases;

  • Gift cards; and

  • Clearance, final-sale, or sale products marked as non-returnable.

Contact us before purchasing if you are unsure whether a particular product is eligible for return.

Exchanges

We do not offer direct exchanges.

The fastest way to obtain a different product is to request a return for the original item. If the return is approved, you may place a separate order for the replacement product.

European Union 14-Day Cooling-Off Period

If an order is delivered within the European Union, you may have a legal right to cancel or return the order within 14 days without providing a reason, subject to applicable law.

Certain products may be excluded from this right, including sealed goods that are unsuitable for return due to health-protection or hygiene reasons after the seal has been opened. This may include certain supplements, cosmetics, beauty products, and personal-care products.

Any handling beyond what is reasonably necessary to establish a product’s nature, characteristics, and functionality may result in a reduction of the refund where permitted by law.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

Refunds

We will notify you after receiving and inspecting your return and confirm whether your refund has been approved or rejected.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or card provider may require additional time to process and display the refund.

Original shipping charges are non-refundable unless the product was damaged, defective, incorrect, or applicable law requires otherwise.

If more than 15 business days have passed since your refund was approved, contact us at info@miravits.com.